c777 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how c777 ("c777", "we", "us", or "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "Player", or "User") who register an account with, access, or use the c777 online gaming and sports betting platform available at c777.cam and any associated applications or sub-pages (collectively, the "Platform").

c777 is committed to handling your personal data responsibly, lawfully, and transparently. This Policy is written in clear English to ensure that all Pakistani players — whether in Karachi, Lahore, Islamabad, Faisalabad, or elsewhere — can fully understand how their information is managed.

This Policy should be read alongside c777's Terms & Conditions and Responsible Gaming page, both of which form part of the overall regulatory framework governing use of the c777 Platform.

2. Data Controller

For the purposes of this Privacy Policy, c777 acts as the data controller in respect of personal data collected from Players through the Platform. As data controller, c777 determines the purposes and means by which your personal data is processed.

c777 operates the Platform under an internationally recognised gaming framework. Regulatory compliance obligations — including know-your-customer (KYC), anti-money laundering (AML), and age verification requirements — inform a number of our data collection and processing activities.

3. Categories of Personal Data We Collect

c777 collects the following categories of personal data from Players, depending on the services accessed and the stage of the player relationship:

c777 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required for responsible gaming assessments and player protection purposes.

4. How We Collect Your Personal Data

c777 collects personal data through the following methods:

• Direct provision by you: Information you voluntarily provide when registering your c777 account, completing identity verification, making deposits or withdrawals, contacting customer support, or responding to promotional communications.
• Automated technical collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser characteristics, and session activity logs. This data is collected through server logs and cookies.
• Third-party payment providers: When you transact via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, transaction confirmation data is shared with c777 by the relevant payment provider to credit your account or process your withdrawal.
• Identity verification providers: Where c777 uses third-party identity verification services to fulfil KYC obligations, those providers may share verification results and relevant supporting data with c777.
• Fraud prevention services: c777 may receive data from industry fraud prevention databases to protect the Platform and its players from fraudulent activity.

5. Legal Basis for Processing

c777 processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and c777 — including operating your account, processing deposits and withdrawals, recording gaming activity, and delivering customer support.
• Legal obligation: Processing is required to comply with applicable legal and regulatory obligations, including KYC verification, AML checks, age verification, record-keeping requirements, and regulatory reporting.
• Legitimate interests: Processing is in c777's legitimate interests, provided those interests are not overridden by your rights and interests. This includes fraud prevention, Platform security monitoring, service improvement, and analytics.
• Consent: Where c777 relies on your consent as the legal basis for a specific processing activity — such as sending you optional marketing communications — you may withdraw that consent at any time by contacting our support team.

6. How We Use Your Personal Data

c777 uses the personal data it collects for the following specific purposes:

• Creating and maintaining your c777 account, including verifying your identity and eligibility to use the Platform;
• Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank in Pakistani Rupees;
• Recording and displaying your gaming and betting history, balance information, and bonus status within your account dashboard;
• Providing customer support, including responding to enquiries submitted via live chat, email, or other support channels;
• Fulfilling legal and regulatory obligations including age verification, KYC documentation, AML monitoring, and regulatory reporting;
• Detecting, investigating, and preventing fraud, money laundering, and other unlawful activity on the Platform;
• Operating and improving c777's responsible gaming programme, including administering self-exclusion requests, deposit limits, and cooling-off periods;
• Analysing Platform usage patterns and player behaviour to improve the user experience, game library, and service quality;
• Sending transactional communications such as account confirmations, deposit receipts, withdrawal confirmations, and security alerts;
• Where you have provided consent, sending promotional communications including bonus offers and c777 news.

7. Sharing of Personal Data

c777 does not sell, rent, or trade your personal data with third parties for their own marketing or commercial purposes. Your data may be shared with the following categories of third parties only where necessary and under appropriate safeguards:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and associated payment infrastructure providers receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers receive identity data necessary to complete mandatory verification checks.
• Game content providers: Licensed game providers who supply casino games, live dealer tables, or slot titles to c777 may receive limited technical session data necessary for game operation and fairness auditing.
• Regulatory and law enforcement authorities: c777 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by law or by order of a competent authority.
• Fraud prevention agencies: Industry fraud prevention databases may receive or share data with c777 where necessary to detect or prevent fraudulent activity.
• Professional advisers: Legal advisers, auditors, and other professional service providers may access personal data in the course of providing services to c777, subject to strict confidentiality obligations.

All third parties with whom c777 shares personal data are required to process that data only for the specific purposes for which it was shared and in accordance with applicable data protection standards.

8. Cookies & Tracking Technologies

c777 uses cookies and similar tracking technologies on the Platform to provide a functional, personalised, and secure user experience. Cookies are small text files placed on your device by the Platform when you visit. c777 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These enable core functionality including account login sessions, security features, and payment processing. They cannot be disabled without impairing Platform function.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform — including which pages are visited, how long sessions last, and where players navigate. This data helps c777 improve the Platform experience.
• Functional cookies: Remember your preferences such as language settings, session timeout preferences, and display options to personalise your c777 experience.
• Security cookies: Support c777's fraud detection and account security systems by identifying unusual login patterns or device changes.

9. Data Retention

c777 retains personal data for as long as is necessary for the purpose for which it was collected, and in accordance with applicable legal and regulatory retention requirements. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your active c777 account plus a minimum of five (5) years following account closure, as required under AML and gaming regulatory obligations.
• Financial transaction data: Retained for a minimum of seven (7) years following each transaction, as required under applicable financial record-keeping regulations.
• Gaming activity data: Retained for the duration of your active account plus a minimum of five (5) years, for regulatory compliance and dispute resolution purposes.
• Customer support communications: Retained for three (3) years following resolution of the relevant support interaction.
• Technical and log data: Retained for a maximum of twelve (12) months, unless required for longer retention in connection with a specific security incident or investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.

10. Your Data Rights

As a c777 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. c777 will respond to all data rights requests within 30 days.

11. Data Security Measures

c777 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption protecting all data in transit between your device and c777's servers;
• Encryption of sensitive data at rest, including payment details and identity documents, using industry-standard encryption protocols;
• Two-factor authentication (2FA) availability for all player accounts;
• Continuous automated monitoring of c777's systems for unusual access patterns or potential security incidents;
• Strict access controls limiting internal access to personal data to authorised personnel with a legitimate operational need;
• Regular security assessments and penetration testing conducted by qualified independent security professionals;
• Staff training on data protection responsibilities and secure data handling practices.

Notwithstanding these measures, no electronic transmission or storage system is completely immune to risk. c777 will notify affected players promptly in the event of any data breach that presents a material risk to their personal data.

12. Minors & Age Restriction

The c777 Platform is strictly intended for individuals who are 21 years of age or older. c777 does not knowingly collect personal data from individuals under the age of 21. If c777 becomes aware that it has collected personal data from a minor, that data will be deleted immediately and the associated account permanently closed.

c777 employs age verification processes at registration and at the point of withdrawal to enforce this requirement. Parents or guardians who believe their child may have registered an account with c777 should contact our support team immediately via live chat or at [email protected].

13. International Data Transfers

The operation of the c777 Platform may involve the transfer of your personal data to countries outside Pakistan, including to the jurisdiction in which c777 holds its gaming licence and to the jurisdictions in which c777's technology partners operate.

Where personal data is transferred internationally, c777 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which would apply within Pakistan. These safeguards may include adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

14. Changes to This Privacy Policy

c777 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where material changes are made to this Policy, c777 will notify registered Players by posting a prominent notice on the Platform and, where practicable, by notification to your registered email address or mobile number.

The date at the top of this Policy indicates when it was last reviewed and updated. Continued use of the c777 Platform following publication of an updated Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed of how c777 protects your personal data.

The current version of this Privacy Policy is always accessible at c777.cam/privacy-policy. Previous versions are superseded in their entirety by each updated version.

15. Contact & Data Rights Requests

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how c777 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within your logged-in c777 account. This is the fastest way to reach our team — typical response time is under 15 minutes.
• Email: [email protected] — for formal data rights requests or detailed privacy enquiries. Responses are typically provided within 24–72 hours.

For formal data subject access requests, please include your full registered name, registered Pakistani mobile number, and a description of your request. c777 may require identity verification before processing data rights requests to protect against fraudulent or unauthorised access to player data.